Samford Pet Resort, Brisbane's Leading Boarding Kennel

1. What was the reason for your pets visit?

2. How would you rate the courtesy and friendliness of the staff?

Excellent
Very good
Satisfactory
Unsatisfactory

3. How would you rate our staff's level of knowledge within the industry?

Excellent
Very good
Satisfactory
Unsatifactory

4. How would you rate our staff's phone technique taking into account the information given, product knowledge, time and explanations?

Excellent
Very good
Satisfactory
Unsatifactory

5. How long did you have to wait on hold before your call was answered.?

6. Did you find our music on hold informative.?

Yes
No

7. What other information would you have liked to hear about Samford Pet Resort while on hold?

8. On average how often would your pet come to stay at Samford Pet Resort.?

Approximately how often is fine
Once a month
Twice a month
Three times a month
More than three times a month

9. To access our services which of the following would be the first place you would look?

10. How likely are you to use our services again?

11. How likely are you to recommend our company to others?

12. If you responded "I would not" for question 11, please tell us why you would not recommend us?

13. We welcome and value your ideas. Do you have any suggestions to improve our services to you and your pet(s)?

14. If you said "no", "not likely", "unsatisfactory" or "never again" to any of the above questions then please feel free to state why.

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