Operating Hours

Monday to Saturday: 7.00am to 12:00pm & 1:00pm to 4.00pm
Sunday: 3.00pm - 5.00pm

Closed Public Holidays

Booking Fee

A booking fee of 40% of the total booking is required within seven days of the booking to confirm the booking. The booking can not be confirmed until the booking fee is paid. These fees are not refundable or transferable, conditions apply see Cancellation Policy for more information.All refunds will have an an administration fee of $25 or 10% of the refund amount which ever is greater deducted. (These conditions are not negotiable.)

Cancellation Policy

A cancellation fee will be charged for all bookings that are cancelled. These fees are not refundable or transferable.

More than 30 days notice of the booking 50% of the booking fee will be refunded. 30 days notice or less there will be no refund.In the event a refund is granted, the refunds will have an an administration fee of $25 or 10% of the refund amount which ever is greater deducted. ( These conditions are not negotiable.)

The resort manager has the right to refuse admission of any animal without being required to give explanation.

Inspections

You're welcome to inspect our facilities prior to booking in anytime between the hours of 10.00am and 12.00pm Monday to Saturday (excluding school and public holidays).

Please note inspections may not be possible to do at the time of booking in or picking up your pet. conditions aply ask staff before date of delivery or pick up.

For address and directions to the property please click here.

My Pet Space

If you'd like to see how you pet is doing whilst you're away, we now have a new Online Photo Service where you can log-on to our website and view your pet enjoying their time at Samford.

Whilst we're sure they're missing you too, this is a great way to see how they're going. A small charge is made for this service so ask at reception when making your booking and we can explain the costs in detail.